Who are we?
We are OnderNulPuntVijf and are registered with the Chamber of Commerce under the name Royal Down Marketing Soluntions. Our address is Steigerstraat 8, 2583LK in The Hague, Netherlands. Our email address is email@example.com and we can be reached by phone at +31614024919. We are registered with the Chamber of Commerce under number 27282657 and our VAT number is NL00303 1812 B59.
You do not have to be 18 or older to buy non-alcoholic and low-beer beer with an alcohol percentage below 0.5% ( source) . However, we adhere to this requirement and if in doubt about age we will ask for confirmation and / or refuse the order. By placing an order with us online, you confirm that you are 18 years or older. We reserve the right to cancel delivery if the age and / or identity of the recipient is questionable.
We only ship orders from Monday to Friday. We do not ship or deliver goods on public holidays. Delays can occur in busy periods such as Christmas.
We use PostNL to ship our orders. Of course we remain responsible for proper shipping. We would like to refer you to the PostNL site for information about receiving our packages.
Please note that you cannot change the delivery address after a delivery order has been booked without new delivery costs being charged.
If for any reason we are unable to fulfill your entire order, we will exchange all missing items for a similar beer of at least the same value to minimize order delays. We reserve the right to exchange a maximum of 3 items to have an order shipped as quickly as possible. If we need to exchange more than 3 items, we will put your order on hold and contact you for further instructions.
You can also order surprise packages from us. These consist of 6 or 12 items that we select for you. We do our utmost to compose these packages with care and to take into account your personal wishes. The choice for the types of beers will be made by us and there can be no objection to this.
Refunds and replacements
We know that the beers that don't all arrive and arrive correctly are frustrating. And we hate to waste beer, but one of the risks of taking glass bottles with you is that they can break from time to time. Every effort is made to ensure that all our boxes have their full quota of beers, but in the rare event that one of your beers is missing or broken, please contact our team at firstname.lastname@example.org .
Although we do our utmost to ensure that everything runs smoothly, it is possible that you have received a product that is defective or out of date. Then you are entitled to a full refund without the shipping costs, which can be arranged by contacting us at the above email address. We can also choose to supply you with a reliable product.